Payment Policy

Payment Policy

At The Therapy Project, we strive to make the payment process as simple and seamless as possible. Our payment policies differ depending on how your sessions are funded. Please review the information below.

Employee Assistance Program (EAP) Clients

  • If you are attending therapy or coaching through an Employee Assistance Program, your employer will be billed directly for your sessions.

  • You do not need to make any payments unless you choose to transition to private sessions once your allocated EAP sessions are used.

  • If you transition to private sessions, standard private client payment terms will apply.

Health Insurance Clients

  • If you are attending therapy through your Health Insurance Provider, your insurer will be billed for your sessions.

  • You do not need to make any payments unless you choose to transition to private sessions once your allocated insurance sessions are used.

  • If you transition to private sessions, standard private client payment terms will apply.

ACC Clients

  • If you are attending therapy through ACC, ACC will be billed for your sessions.

  • You do not need to make any payments unless you choose to transition to private sessions once your allocated ACC sessions are used.

  • If you transition to private sessions, standard private client payment terms will apply.

Private Clients

  • Invoices are issued after each session and must be paid within two weeks of the invoice date.

  • Payment Methods:

    • Bank transfer (preferred)

    • Debit or credit card (available on request)

    • Direct debit (set up with your consent to automatically deduct payments when an invoice is issued)

    • EFTPOS machine available for in-person sessions at our Frankton, Queenstown office

Payment Expectations & Overdue Accounts

  • We kindly request payment as soon as you receive your invoice.

  • If another party (i.e., a family member) is funding your sessions, it is your responsibility to ensure payments are made on time.

  • If a payment remains outstanding, ongoing sessions may be paused or cancelled until the account is up to date.

Recoverable Collection Costs

In the event that any account remains unpaid and is referred to a debt collection agency or legal representative, you agree to pay any reasonable costs incurred in the recovery of the debt. These may include, but are not limited to:

  • Collection agency fees

  • Legal fees

  • Administrative fees

  • Court filing expenses

These costs will be added to the outstanding balance and form part of the total amount owed.

For any questions or concerns about payments, please contact us.

Email us at: Hello@thetherapyproject.co.nz

Call or text us at: 022 474 8048